INCLUSIVITY IN THE WORLD OF WORK: AN ANALYSIS OF LEGAL PROTECTION FOR WORKERS WITH DISABILITIES IN THE ELECTRONIC SERVICES SECTOR

Abstract

Efforts to promote inclusivity for persons with disabilities in the employment sector continue to
progress. However, implementation still faces various challenges, particularly in the informal sector such as electronic service businesses. This study aims to analyze the forms of legal protection for workers with disabilities and to identify the social barriers they encounter in practice. The case study focuses on Febri, a 54-year-old person with physical disabilities in Ogan Komering Ulu (OKU) Regency, who runs a home-based electronic repair business. Using an empirical juridical approach, data were collected through interviews and literature studies of relevant laws and academic references. The findings reveal that although Law Number 8 of 2016 concerning Persons with Disabilities provides a strong legal foundation for the protection of employment rights, its implementation remains suboptimal. Physical barriers, limited access to advanced training, and persistent social stigma continue to hinder inclusivity, while governmental and community support remains inadequate. The study recommends strengthening affirmative policies, providing incentives for entrepreneurs with disabilities, and enhancing awareness of disability rights to realize an inclusive and just working environment.